How Do I Issue a Refund?

If your guest paid via credit card through a Gather payment integration, you can issue a refund with just the click of a button in Gather! 

1. Select the Booking Financials tab.
2. Scroll down to the Payment you need to Refund. 
3. Click the 3-dot symbol and select 'Refund'. 
4. Specify the Refund Amount - It must be equal to or less than the original charge. 
5. Click 'Refund Card', and click 'Ok' to confirm that the card was successfully refunded.

6. You will now see the amount marked as 'Refunded' within the Payments section, on the Credit Card Receipt and Invoice.