How Do I Use a Message Template in Leads?

1. Head to the Messages tab of a Lead.
2. Click 'Send Message' in the upper right-hand corner. 
3. Click the paper icon located to the right of the paperclip to view Message Templates. 
    

   Note: Only Lead Templates applied to the Lead Location you are working in will appear. If you do not see a Message Template, check your Settings to confirm Template Type and associated Locations.

4. After selecting a Template from the list, Gather will automatically fill in any variables to reflect the Lead Details for this particular inquiry. 
5. Make any additional edits, if desired, then click 'Send'.